Ninogam Terms and Conditions — Know the Rules Before You Play

General Rules and Application

These Terms govern your use of the ninogam platform, including all games, sportsbook markets, promotional offers, account features, and any other services made available through the ninogam website and mobile interface. These Terms apply in full force and effect to your use of this platform.

By registering an account at ninogam, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. You also confirm that you are acting on your own behalf as an individual and not on behalf of a third party, and that all funds deposited into your ninogam account belong to you and have been obtained through lawful means.

Ninogam reserves the right to update, modify, or replace any part of these Terms at any time. Changes will be communicated through the platform, and your continued use following notification of changes will be treated as acceptance. It is your responsibility to check these Terms periodically for updates.

Eligibility

To register and use a ninogam account, you must meet all of the following conditions:

• You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must be legally permitted to engage in online gambling under the laws applicable to you.
• You must not be a resident of any jurisdiction where online gambling is prohibited by local law.
• You must not be registered under a self-exclusion programme at ninogam or any affiliated platform.
• You must be acting as an individual for personal, non-commercial purposes.
• You must not be an employee, contractor, or immediate family member of a ninogam employee where access would create a conflict of interest.

Ninogam may require you to provide documentation to verify your age and identity at any point. Failure to provide satisfactory documentation when requested may result in account suspension and withholding of funds pending verification.

Account Registration and Security

Each player is permitted to hold only one registered account at ninogam. Creating multiple accounts — whether using the same identity, multiple email addresses, or different identity documents — is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances.

When registering, you must provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address, email address, and mobile number. You are responsible for maintaining the accuracy of this information and must update it promptly if anything changes. Providing false information is a breach of these Terms and may result in account termination and reporting to relevant authorities.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. Ninogam will never ask you to share your password through any channel. You must:

• Use a strong, unique password not used on any other platform.
• Log out of your account after each session, particularly on shared or public devices.
• Notify ninogam support immediately if you suspect unauthorised access to your account.
• Never share your account access with any other person, including family members.

Ninogam is not liable for any losses arising from your failure to maintain the security of your account credentials.

Deposits

All deposits at ninogam are processed in Philippine pesos (PHP). Accepted deposit methods include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and eligible Visa and Mastercard bank cards. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits made through ninogam are subject to the following conditions:

• You may only deposit from payment accounts registered in your own name. Third-party deposits are not permitted.
• Minimum deposit amounts apply per payment method and are displayed during the deposit process.
• Ninogam does not charge fees for standard deposits, though your payment provider may apply their own fees independently.
• Deposit funds are credited to your ninogam account following confirmation of receipt from the payment provider. Processing times vary by method.
• Ninogam reserves the right to decline, reverse, or flag any deposit that appears inconsistent with your account history or that triggers anti-money laundering checks.

All funds deposited at ninogam must be sourced from lawful activity. Ninogam complies with applicable anti-money laundering obligations and will report suspicious transactions to the relevant authorities where required by law.

Withdrawals

Withdrawals at ninogam are processed to the same payment method used for the most recent qualifying deposit, where technically possible. This policy is in place to maintain consistency with anti-money laundering requirements and to protect players against unauthorised fund redirection.

The following conditions apply to all withdrawal requests at ninogam:

• Your account must be fully verified before any withdrawal is processed. Verification requirements include proof of identity (valid government-issued ID) and may include proof of address and payment method ownership.
• Any active wagering requirement associated with bonus funds must be completed before the corresponding bonus winnings can be withdrawn.
• Withdrawal processing times vary by payment method. Ninogam targets processing within standard business hours, but delays may occur during peak periods or where additional verification is required.
• Minimum and maximum withdrawal amounts apply per transaction and per period. These are displayed in your account during the withdrawal process.
• Ninogam reserves the right to conduct enhanced due diligence on withdrawal requests that are unusually large or inconsistent with account history.

Bonuses and Promotions

Ninogam offers various promotional offers including but not limited to welcome bonuses, free spins, cashback, and reload bonuses. All promotions are subject to their own specific terms in addition to these general Terms. In the event of a conflict between a promotion's specific terms and these general Terms, the promotion-specific terms take precedence for that promotion.

General bonus rules that apply across all ninogam promotions:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they can be withdrawn. The applicable multiplier is stated in each promotion's terms.
• Maximum bet while bonus is active: A maximum stake per spin or round applies when bonus funds are in play. Exceeding this limit may result in forfeiture of the bonus and associated winnings.
• Eligible games: Not all games contribute equally to wagering requirements. Contribution rates per game category are stated in each promotion's terms.
• Expiry: Bonus funds and free spins expire if the wagering requirement is not met within the stated timeframe. Expired bonus funds and any associated winnings are forfeited.
• One bonus at a time: Players may only hold one active bonus at a time. Claiming a new bonus while another is active may not be possible until the existing bonus is either completed or forfeited.
• Abuse prevention: Ninogam reserves the right to withdraw bonus offers, void related winnings, and close accounts where bonus abuse or fraud is identified.

Full terms for each active promotion are available on the Promotions page. Ninogam strongly recommends reading these in full before opting in to any offer.

Bonus Terms Summary

Betting Rules

The following rules apply to all sports betting activity at ninogam, including the Basketball Betting and NBA Betting sections:

• Bet confirmation: A bet is only confirmed once ninogam's system has accepted and returned a confirmation reference. Bets accepted by the system are binding and cannot be cancelled by the player after confirmation.
• Odds changes: Odds displayed during the bet selection process may change before confirmation. Ninogam's system reflects the odds at the moment of confirmation, not the moment of selection.
• Live betting: In-play markets may be suspended at any time during a live event. Ninogam is not liable for bets that cannot be placed due to market suspension.
• Void bets: Bets may be declared void where the event is cancelled, abandoned, or where an obvious error in the odds was present. The stake for a voided bet is returned to the player's account balance.
• Maximum payout: A maximum payout per market applies. This limit is displayed within the relevant betting section and will be applied to winning bets that exceed the stated cap.
• Suspicious activity: Ninogam reserves the right to void bets, suspend accounts, and withhold payments where match-fixing, insider information, or any form of betting fraud is suspected.

Player Conduct

All ninogam users are expected to interact with the platform and its support team in a respectful and lawful manner. The following conduct is prohibited and may result in account suspension or permanent termination:

• Abusive, threatening, or harassing communications directed at ninogam staff or other players.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the platform to obtain an unfair advantage.
• Use of automated tools, bots, or scripts to interact with the platform without explicit written permission from ninogam.
• Collusion with other players to manipulate game outcomes or circumvent platform rules.
• Providing false or misleading information to ninogam at any point, including during registration, verification, or customer support interactions.
• Any conduct intended to launder money, facilitate fraud, or circumvent anti-money laundering controls.

Responsible Gaming

Ninogam is committed to providing a gaming environment that supports responsible play. All account holders have access to the following tools at no cost:

• Deposit limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a cooling-off period.
• Loss limits: Restrict total losses within a defined period.
• Session time reminders: Receive notifications at set intervals during active play sessions.
• Self-exclusion: Request temporary or permanent exclusion from the platform. Ninogam will enforce self-exclusion immediately upon request and will not knowingly allow access to self-excluded accounts.

If you believe your gambling behaviour is becoming problematic, ninogam encourages you to use these tools immediately and to seek support from qualified organisations. Full information on all available tools is on the Responsible Gaming page. Ninogam is strictly for adults aged 18 and above.

Privacy and Data

Ninogam collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering at ninogam, you consent to the collection and use of your personal data as described in that policy.

Personal data collected by ninogam is used for account management, payment processing, identity verification, fraud prevention, responsible gaming compliance, and — where you have opted in — marketing communications. Ninogam does not sell personal data to third parties for commercial marketing purposes.

Intellectual Property

All content on the ninogam platform — including but not limited to the ninogam brand name and logo, website design and layout, game graphics and sounds, promotional materials, and written content — is the property of ninogam or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the ninogam platform for personal, non-commercial purposes only. You may not reproduce, modify, distribute, or commercially exploit any ninogam content without prior written permission.

Limitation of Liability

Ninogam provides the platform on an "as is" and "as available" basis. While we make reasonable efforts to ensure the platform is available and functioning correctly, we do not guarantee uninterrupted or error-free access at all times.

To the maximum extent permitted by applicable law, ninogam's liability to you for any loss, damage, or claim arising from your use of the platform is limited to the amount deposited by you that directly gave rise to the claim. Ninogam is not liable for:

• Indirect, consequential, or incidental losses of any kind.
• Loss of profit, revenue, or anticipated savings.
• Losses arising from your failure to maintain account security.
• Service interruptions caused by factors outside ninogam's reasonable control, including internet connectivity issues, third-party payment provider outages, or force majeure events.

Changes to These Terms

Ninogam may update these Terms at any time. When material changes are made, ninogam will notify registered users via the email address on file or through an in-platform notification. Changes take effect from the date stated in the update notice.

If you disagree with any changes to these Terms, you must stop using the platform and may request account closure in accordance with Section 14 below. Continued use of the ninogam platform following notification of changes constitutes your acceptance of the updated Terms.

Account Closure

Voluntary closure by the player: You may request to close your ninogam account at any time by contacting customer support. Pending bets will be settled at the time of the request; winnings from settled bets will be returned to your registered withdrawal method after standard verification. Active bonus funds are forfeited upon voluntary closure unless otherwise agreed.

Closure by ninogam: Ninogam reserves the right to suspend or permanently close any account where:

• There is evidence of breach of these Terms, including the creation of multiple accounts.
• A player fails to complete required identity or age verification within the requested timeframe.
• Suspicious, fraudulent, or potentially criminal activity is identified.
• A player is found to be ineligible under the terms of Section 2.
• A self-exclusion request has been made and the player attempts to maintain or create another account.

Where an account is closed by ninogam due to player fault, any bonus balances and associated winnings may be forfeited. Deposits made from verified personal funds are subject to review before return, consistent with anti-money laundering obligations.

Governing Law and Disputes

These Terms are governed by applicable law. Any dispute arising from your use of the ninogam platform will first be directed to ninogam customer support for attempted resolution. Ninogam commits to acknowledging dispute submissions promptly and working in good faith toward a fair resolution.

For unresolved disputes, ninogam may refer matters to an appropriate dispute resolution process consistent with its operating licence obligations. Players in the Philippines should note that local consumer protection legislation may provide additional rights that these Terms do not limit or override.